Terms & Conditions

These Terms & Conditions (“Terms”) form a binding agreement between you and Solidhouse Builders and Construction Inc., doing business as “Viro Homes” (“Viro Homes,” “we,” “us,” or “our”), and govern your access to and use of our website, customer accounts, online furniture store, articles, live chat, appointment scheduling, and related services (together, the “Services”). Our Privacy Policy and Cookie Policy are incorporated into and form part of these Terms. By accessing or using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

• “Account” — the passwordless customer account you create to use the Services.
• “Content” — all text, images, designs, articles, 3D models, logos, and other materials made available through the Services.
• “Products” — the furniture and related goods we offer for sale through the online store.
• “Order” — your offer to purchase Products through the Services.
• “Modular Home Services” — our design, build, and furnishing of modular homes, which are governed by a separate written agreement.

You must be at least 18 years old and able to enter into a binding contract to purchase Products. Our accounts are passwordless: you sign in with your email address and a one-time verification code. You are responsible for keeping access to your email secure and for all activity that takes place under your Account.

You agree to provide accurate, current, and complete information, including, for business accounts, the correct business name and Tax Identification Number used for invoicing. We may suspend, restrict, or terminate an Account that we reasonably believe has provided false information or breached these Terms, or to protect the Services, our customers, or third parties.

The Services include brand and product information, articles, an online furniture store, customer accounts, live chat, and consultation booking. Information about our modular homes and model houses is provided for general information only; any modular home project is governed by a separate written agreement and is not concluded through the Services.

We sell Products online for delivery within the Philippines. Prices are shown in Philippine Pesos (PHP) and are inclusive of applicable taxes unless stated otherwise; delivery fees, where they apply, are shown before you confirm your Order. Product images, dimensions, colours, materials, and descriptions are provided as a guide and may vary slightly from the item delivered, including due to natural variation in materials and differences between screens.

We may change prices, Product details, and availability at any time, and Products are subject to stock. In the event of an obvious pricing or description error, we are not obliged to supply the Product at the incorrect price and may cancel the affected Order and refund any amount paid, even after an Order confirmation, to the extent permitted by law.

When you place an Order you are making an offer to purchase, and each Order is assigned a reference number for tracking. Your Order is accepted, and a contract of sale is formed, only when we confirm acceptance and, where applicable, payment has been received. We may decline or cancel an Order — for example, due to suspected fraud, a pricing or stock error, or inability to verify your details — and where you have already paid, we will refund the affected amount.

Payments are processed securely by our third-party payment provider (Xendit), which supports methods such as cards and e-wallets (for example GCash and Maya). By submitting payment, you confirm that you are authorised to use the payment method. We do not store full card details. Title to Products does not pass to you until we have received payment in full. If a payment fails, is declined, charged back, or reversed, we may suspend or cancel the related Order. We issue invoices and official receipts in accordance with Philippine tax requirements.

We arrange delivery within the Philippines through our logistics partners (such as Lalamove) and accredited couriers. Delivery timeframes are estimates and are not guaranteed. You must provide an accurate delivery address and contact details and ensure that someone is available to receive the Products, and you should inspect the Products on delivery. Risk of loss or damage passes to you on delivery; ownership passes once payment has been received in full. If delivery fails because the details were inaccurate or no one was available to receive the Products, re-delivery fees may apply.

Your statutory rights under the Consumer Act of the Philippines (Republic Act No. 7394) and other applicable laws are not affected by these Terms. If a Product arrives damaged, defective, or materially not as described, please notify us promptly — and, for visible defects, ideally within seven (7) days of delivery so we can act quickly; notifying us later does not remove any remedy the law gives you. Where the law entitles you to choose between repair, replacement, or refund, that choice is yours. Refunds are issued to the original payment method, or another method we agree with you, and are typically processed within a reasonable period after the return or claim is approved. Some Products may be non-returnable for hygiene, customisation, or made-to-order reasons, to the extent allowed by law; this is indicated where it applies. Manufacturer warranties, where offered, are stated on the relevant Product or documentation.

Information about our modular homes, model houses, renders, and design-build-furnish services is provided for general information only and does not constitute a binding quotation, offer, or contract. Renders and illustrations are indicative. Any home project is governed by a separate written agreement that sets out scope, specifications, price, and timelines. Consultations booked through the Services are subject to availability.

You agree not to:

• use the Services for any unlawful, fraudulent, or harmful purpose;
• interfere with, disrupt, overload, or attempt to gain unauthorised access to the Services or their underlying systems, accounts, or data;
• introduce malware or attempt to probe, scan, or test the vulnerability of the Services without authorisation;
• copy, scrape, harvest, or systematically extract Content, or use it to train machine-learning models, except as expressly permitted;
• misuse messaging, booking, or review features, or submit false, infringing, or harmful content; or
• impersonate any person or misrepresent your affiliation with any person or entity.

If you submit content through the Services — for example, messages, reviews, or feedback — you grant Viro Homes a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content for the purpose of operating and improving the Services. You confirm that you have the right to submit the content and that it does not infringe any third-party rights or any law. We may remove content that breaches these Terms.

All Content on the Services — including the Viro Homes name and logo, text, images, designs, articles, photography, and 3D models — is owned by or licensed to Viro Homes and is protected by intellectual property laws. We grant you a limited, revocable, non-transferable licence to view and use the Content for your personal, non-commercial use of the Services. You may not otherwise copy, reproduce, distribute, modify, or create derivative works from the Content without our prior written permission. “Viro Homes” and our logo are our trademarks and may not be used without our consent.

The Services use third-party tools (such as payment, delivery, email, hosting, analytics, live chat, and scheduling providers) and may link to third-party websites. We are not responsible for the content, products, or practices of third parties. Your use of those tools and sites is governed by their own terms and privacy policies; the analytics and functional tools we use are listed in our Cookie Policy.

The Services are provided on an “as is” and “as available” basis. We may modify, suspend, or discontinue all or part of the Services, including features and Products, at any time, and we may carry out maintenance that temporarily limits availability. We will try to minimise disruption but do not guarantee uninterrupted availability.

The website, Content, and related online features are provided, to the fullest extent permitted by law, without warranties of any kind not expressly set out in these Terms, whether express or implied. We do not warrant that the Services will be uninterrupted, timely, error-free, or secure, or that Content is accurate or complete. This does not affect the statutory warranties that apply to the Products we sell — including the implied warranties and warranty against hidden defects under the Civil Code and the Consumer Act of the Philippines (Republic Act No. 7394) — which remain in full force; and nothing in these Terms excludes or limits any rights you have under mandatory Philippine consumer-protection law.

To the fullest extent permitted by law, Viro Homes and its directors, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive loss, or for loss of profits, revenue, data, goodwill, or business, arising out of or in connection with your use of the Services. For any claim relating to a Product, our total liability is limited to the amount you paid for that Product. For any other claim relating to the Services, our aggregate liability is limited to the total amounts you paid to us, if any, in the twelve (12) months before the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law — including liability for death or personal injury caused by our negligence, for fraud, for gross negligence or wilful misconduct, or under the Civil Code and the Consumer Act of the Philippines (Republic Act No. 7394) for defective Products and hidden defects.

You agree to indemnify and hold harmless Viro Homes and its directors, officers, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Services, or your infringement of any law or third-party right.

We are not liable for any failure or delay in performing our obligations that is caused by events beyond our reasonable control, including acts of God, natural disasters, typhoons, fire, flood, epidemics or pandemics, government action, civil disturbance, strikes, utility or telecommunications failures, and disruptions to suppliers or logistics.

We may suspend or terminate your access to the Services, in whole or in part, if you breach these Terms or to protect the Services, our customers, or third parties. On termination, the provisions of these Terms that by their nature should survive — including those on intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will continue to apply.

Our collection and use of your personal information is described in our Privacy Policy, which forms part of these Terms.

These Terms are governed by the laws of the Republic of the Philippines. We encourage you to contact us first so we can try to resolve any concern amicably. For disputes with business customers, the proper courts of Taguig City, Metro Manila, have exclusive jurisdiction. For consumers, that venue is offered as an option only and does not remove your right to bring a claim where the law allows — including where you reside or through small-claims procedures — and no non-waivable venue or remedy available to consumers under Philippine law is affected.

• Entire agreement. These Terms, together with our Privacy Policy and Cookie Policy, are the entire agreement between you and us regarding the Services.
• Severability. If any provision is found unenforceable, the remaining provisions continue in full force.
• No waiver. Our failure to enforce any right or provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a reorganisation, merger, or sale.
• Changes.We may update these Terms from time to time; once in effect, the revised version applies when posted and we will update the “Last updated” date above. Your continued use of the Services means you accept the updated Terms.

For any question about these Terms, contact Viro Homes at info@virohomes.com, by phone at +63 917 721 8300, or by post at Solidhouse Builders and Construction Inc. (Viro Homes), Unit 1803/1804, Capital House, Tower 1, 9th Ave. Cor. 34th St., Bonifacio Global City, Taguig, 1634, Philippines.